Our ReStore Policies
As we continue to operate during the COVID-19 pandemic, Habitat for Humanity Sunshine Coast continues to focus on streamlining its operations while ensuring that Habitat families are supported. The ReStore hours of operation are 9am-5pm Tuesday through Saturday. Please call the ReStore to book a donation drop off time (as our back gate remains closed) or for a donation pick-up by our team.
As province wide COVID-19 restrictions ease, Habitat ReStores continue with the existing protocols in place. Please wear a mask while in the ReStore for the protection of our staff, volunteers and you, our valued customer.
In order for the ReStore to accommodate as many customers as possible, please call or email your requests of inventory availability of certain items you may be looking for. This will assist greatly in keeping store visits to an appropriate level in support of all COVID-19 health and safety guidelines.
We appreciate your patience and your business during these challenging times. We are in this together!
Habitat for Humanity Sunshine Coast ReStore will gladly exchange or refund items within 7 days when accompanied by a receipt. Items not in their original state may be subject to a restocking fee of 20%.
A store credit will be issued for all used products returned to the ReStore within seven days.
Unfortunately, due to limited floor space, furniture purchases are not eligible for return or refund. Wherever possible, we provide customers with a sample cushion to take home for the purpose of determining suitability.
All Habitat for Humanity appliances are tested upon arrival and leave the store with a 30 day warranty. If your appliance fails within the first 30 days, we will issue you a store credit that you can apply towards future purchases.
We accept Visa, Mastercard and Debit. A minimum purchase of $5.00 applies to all debit purchases.
Every effort is made to ensure that goods are priced reasonably and competitively. Every purchase made at the ReStore helps to build affordable housing for local families.
Store Credits and Gift Certificates
Store credits are issued in store. Gift Certificates are available upon request. Gift Cards and store credits do not have an expiry date.
Sunshine Coast ReStore staff is happy to hold purchases for up to three (3) hours. Just ask our ReStore staff for a “Sale Pending” tag.
Let Us Help You Help Us
Call us before you begin a renovation project, to verify that the items that you wish to donate are on our list of items we accept or send a photo to firstname.lastname@example.org and we’ll get right back to you. Also, please note that the total value of items donated should not exceed the operational costs of the pick up.
Picking Up a Purchased Item
Things to remember when purchasing at the ReStore.
- Please come prepared for your pick ups.
- Please bring help to lift heavy items into your vehicle. Our Volunteers may not be able to assist you.
- You are responsible for fasteners to secure your items in place if necessary.
- Ensure your vehicle is suitable for the item(s) being transported.
- Items must be picked up within 2 business days of purchase. After the 2nd day, your item becomes available to be resold unless other arrangements have been made.
- If the item is resold, the original buyer will be provided with a store credit for the value of original purchase minus a 20% restocking fee.
We issue tax receipts for any item donated to the ReStore with a value of $100 or more.